How we future proofed VoIP Telephony and Connected Brown & Brancroft

Requirements

Internet, Communications systems

Deliverables

Wireless connected 20Mb managed leased line
IP-Talk – hosted VoIP phone system

Service level agreement

99% uptime

The outfit specialists

Brown & Bancroft Interiors Ltd is an independent fit-out and refurbishment specialist based in the North West. Owned and managed by Paul Brown, Jill Bancroft and Neil Fidler, the company promises a personal approach and total commitment to the outstanding delivery of interiors project across the region.

The brief

The need for resilient and flexible communications services is vital to fulfil this pledge, along with Brown & Bancroft’s growing team of workplace and construction experts. In the past year the team has won in excess of 30 projects and delivered more than 400,000 sq ft of space on time, to budget and to the complete satisfaction of the client.

Brown & Bancroft strive to offer a professional, reliable, commercially transparent and tailored approach to the specific needs of each individual client. Working with Metrotech to fulfil their Communication infrastructure needs, they get that same ethos in return.

Good quality communications and IT is critical to Brown & Bancroft, as all tenders, documentation, drawings are communicated through these mediums and ultimately this is the client facing part of their business. Operations come to a halt if IT infrastructure fails, unable to process work, receive information or address the client’s needs.

“Approachable and knowledgeable about our business needs, they listen to what we need and offer solutions to fit those needs... As Brown & Bancroft expand we will continue the relationship with Metrotech as we feel our IT infrastructure is in very good hands for the future growth of our business.”

Neil Fidler, Director at Brown & Bancroft

“We were pleasantly surprised at the swift and seamless nature of the installation for all the services supplied by Metrotech. Especially the very quick deployment of our Wireless leased line service which was installed and live within 15 working days from point of ordering.”

Brown & Bancroft

"They provided us with a cost effective and future proofed VoiP phone system and internet connectivity that has the flexibility to continue to growth with our business. In addition to meeting our needs, Metrotech were the only provider we meet with that could offer us true resilience to our IT infrastructure by implementing their wireless final mile internet connection which is truly diverse and independent from BT, which is a plus for any business."

Neil Fidler, Director at Brown & Bancroft

Get online quickly

We have the Voice and Connected Internet solutions to fit perfectly with their businesses requirements.

Metrotech provide Brown & Bancroft with 2 critical IT infrastructure services, which are the IP-Talk Hosted VoIP Phone System and the Wireless Connected final mile internet connectivity.

The IP-Talk service provides all the telephony features needed for superb customer service and call handling. Running over the Wireless Connected leased line solution, the customer has a resilient service for their data and voice usage.

Delivery of our solutions is massively important in the customer’s overall experience. Metrotech’s Provisioning process is geared up to get services in place quickly and smoothly. From point of order to handover we aim to exceed customer expectation.

Committed

Metrotech remain customer focused when the service is live, with strong and rapid support. Taking a personal care in each customer, making sure their query or issue is resolved promptly.

Neil Fidler from Brown & Bancroft has this to say about the ongoing support experience:

“Very positive, always available and quick to react if there is ever any problems – no call queues and always available at the end of the phone, that’s why we are now in the 5th year of working together.”

Metrotech’s IP-Talk and Wireless Connected products also provide Brown & Bancroft with the flexibility and room to grow, making their services and business future proof.